Proactive concerns, and employee injury, illness or near-misses
Scan this code (or fill out the Reporting Form) to report proactive safety concerns, like wet or icy floors, dangling wires, or unsafe behaviours.
NOTE: This reporting form is monitored Monday to Friday during regular business hours. If you have an emergency, always call 416-776-3033.
https://www.torontopearson.com/en/airport-employees/safety-and-security/reporting-a-safety-concern
Emergency situations: 416-776-3033
Including potential injury, suspicious persons, vandalism and life threatening situations.
Non-emergency: 416-776-3055
Call for urgent non-emergency situations like spills, leaks, or maintenance issues.
Security concerns: 416-776-7381
Call for security concerns like unattended items, gates or doors not closing/securing, or piggybacking.
What happens when you report a safety concern?
When a safety concern is report, we start a 7-step process to assess and address the issue:
- First response – Thank you for reporting!
- Risk analysis – How serious is this event?
- Investigation – What happened?
- Root cause analysis – Why did this happen?
- Corrective action – How are we going to fix this?
- Audit – Did we fix the issue?
- Feedback – All safe! Thank you for reporting.